Visible Vision

After just returning from a great adventure holiday throughout North and Western Australia which included 31 locations (and lots of driving in between), it struck me just how visible a vision could be.

From the first instance of driving into a town you could see whether the town shared a great vision – from the way it branded and projected itself, to deeper issues of what was keeping the town viable and commercial.  You could palpably see and feel the vision in distinct features like the architecture, engineering, environmental planning and the overall coherency of an area.

It could also be tangibly felt through a town’s people who would proudly communicate what their town was about – its history, its future and what made it in their eyes “world’s best”. Ord River, Lake Argyle, Kununnurra by Jim Hawthorne Photography

One of the best examples of this was Kununurra, a town near the border of Western Australia and Northern Territory.  Its leaders oversaw the engineering of one of Australia’s largest man-made lakes to take advantage of the huge rainfalls of the wet season. They created Lake Argyle by tapping the Ord River, resulting in the deliberate flooding out of some of the homesteads and properties of the area, and is now so huge that it’s classified as an inland sea.

Lake Argyle normally has a surface area of about 1,000 square kilometres and its capacity exceeds 18 times the volume of water of Sydney Harbour (a vision in itself), feeding some 150 square kilometres of farmland which provides the majority of fruit and vegetables to West Australia, supports cattle farming and a number of timber forests which provide good export earnings. The local economy is also helped by customs ordering you to dump all fruit, vegetables and honey at the border requiring you to re-stock with local produce as soon as you arrive in town.

For those who have been out in this country you will understand the great vastness and harshness of the area and why I marvel at the vision of the local people, including those farmers, who gave up their land to ensure long term economic viability of the town for its inhabitants and future generations.

On the flipside there were plenty of towns we visited that were devoid of vision.  The lack of vision ultimately tied to the lack of commercial viability of the town and an empty and unproductive feeling and sense of hopelessness one took away of its people. 

Seeing these differences along the way certainly reinforced the importance of having a strong vision. This is as important to the long-term economic viability of a business as it is to the long-term economic viability of a town.

Having a strong vision that everyone is working towards, planning to ensure long term viability and relevance, ensuring today’s activities are in harmony with the long-term view, engaging people to own the vision with everyone creatively fulfilling it in their daily business and decisions, can only propel an organization forward. 

There is some danger in today’s environment that by operating or continuously sending signals you are in a survival mode, that the future of your business can be put at risk.  Particularly in cases where your employees may have lost sight of the vision and can not articulate or see where the business is heading beyond a “make the buck today” mindset which can lead to lots of compromise.

It may well be timely to step back and really check what your business is projecting externally. 

From the first instance someone is in contact with your business, do they receive a strong sense of your vision – from the way you are branded to the way your business projects itself in all touch points, communications and interactions?

Do people understand what is keeping your business viable and commercial and what it is that you offer them?

Do your people communicate what you stand for, what they are representing, and how they can help the customer, the business and themselves be successful?

By ensuring your business vision is tangible and visible, it can turn it from being something you desire to something that you realize.

TiECON Australia – 2009 Annual Conference

TiE Annual Conference on Innovation & Entrepreneurship Friday 27th November 2009 at Swissotel, Sydney

Theme: “Innovation & Funding for Success in 2010 & Beyond
When: Friday, November 27th 2009 between 12 Noon and 8 PM
Where: Swissotel, Market St, Sydney

Be inspired and hear from a range of innovative and entrepreunerial business leaders including Tracey Fellows, Managing Director of Microsoft ANZ.

Emma joins the workshop panel that discusses “What makes the Magic of Innovation tick?”

Find out more at TIE http://sydney.tie.org/TGS/EM/viewevent/viewEventPT?id_event=3641&from_where=chapter_homepage

Returning that special gift you have been given…

As we progress through our careers we gain the benefit of experience.

The situations we find ourselves in become more and more familiar.  We meet the same type of personality profiles, we see the hidden opportunities in adversity, and the kind of traps or dangers in the decisions we need to make or in situations that we can create or avoid. 

Gift box by passitonplates photostreamWe also benefit from having a much stronger understanding of our own powers and limitations, having already navigated what it takes to progress, communicate, motivate or manage others.  Mostly we have the benefit of having a number of wins and failures on the board and knowing why and what results in success, and why and what lead us to experience failure.

This experience and knowledge is a gift.  Something we should cherish and relish.  It is also something we should share.

As the saying goes, it is much better to give than to receive.  And although it is not kosher to return the gift you have been given, there is something wonderful about returning the sentiment.  Adding your stamp of personalization, consideration, love and attention can create a lasting impression. 

The positive impact and empowerment you can generate by giving someone the time to help them with their particular concerns, queries or quest for knowledge, through sharing your experience can not be underestimated.

Looking back I can name a number of great people who “gifted” me their experience or who helped guide me along my way.  Some of my greatest mentors and guides were my managers, but more often than not the greatest counsel and sage advice I received (and continue to benefit from), was from wise and experienced colleagues, associates, contemporaries and friends.

It was from them that I learned how to navigate tricky waters, what to look for and what to avoid.  That mistakes and failures are to be considered great learning experiences, challenges to be explored and gained from. 
Some of the best lessons I learned early on was that mistakes don’t need to be fatal. That you’ll never know how far you can go and how much you can achieve if you don’t push yourself to the very edge.  That the biggest opportunities also come with the biggest risks and a fear of failure is really being cognizant of that fact. That it is silly to try to avoid mistakes which may result in having a risk profile so low that we don’t really move forward leaving the brave decisions to be made by others.

You also gain strength from others encouragement.  When may already know what the right thing to do is, but to have it reinforced and supported by an appropriate anecdote or example from someone else’s experience provides the much needed impetus to move forward.  It can help to have your strengths and talents reinforced to be applied in new situations. 

As our experience grows, so we should “gift” this to others.

There are many opportunities to positively impact.  To help those who are starting out, still green, still learning, who would benefit from a great dose of your encouragement and knowledge.

With each promotion or progression in our careers, can we dedicate time to give back and grow others?  To make time to mentor someone (or a greater number of people) that we identify as talented?

 To stop and help them find the answers they are seeking and to help them develop and perform to their potential.
From my experience, gifting others time and experience bring numerous benefits.  And not just the feel-good emotion it will surely generate. 

It provides an enforced discipline for us to synthesize our experience into insightful clarity.  Moments to mine the wealth by revisiting our working lives and review what really worked for us and why.  To turn the many grains of experience into valuable pearls of wisdom.

It also helps us to reflect and recognize where we still have room to learn or develop.

So I ask this question, how can you share more of your experience with others?  If you are already doing this consciously or unconsciously, can you do more of it? 

Whether you offer this through formal mentoring or coaching or through informal mentoring and genuine sharing, listening, advising others, there is nothing more rewarding than giving to others and to see them grow greater from the collective experiences. 

Not only can you help someone progress you may find in turn, you have gifted yourself another valuable experience.

Engaging China – The realities for Australian Businesses

Engaging China Realities for Australian businesses BookEmma was interviewed for an Australian Business Foundation publication called “Engaging China – The realities for Australian Businesses”.

The Australian Business Foundation is an independent organisation undertaking evidence-based research to deliver fresh insights and practical intelligence to boost Australia’s capabilities and global competitiveness.

The Australian Business Foundation undertook a study examining the current realities for Australian firms doing business with China. This study was led by international relations specialist, Dr Keith Suter with an expert team of senior journalist, Catherine Armitage and China specialists, Sara Cheng and Rab Memari of Australian Business International Trade Services.

It involved an analysis of the background to Australia-China business relationships and a series of 26 business case studies based on interviews with senior executives of Australian enterprises which have a substantiative history of doing business with China. The case studies include those for Altium, ANZ, CIROA Homewares, De Bortoli Wines, & Minter Ellison.

The aim was to analyse the actual experiences of Australian businesses operating in Chinese markets and to describe how they are developing their respective business strategies and sources of competitive advantage. This research project was designed to explore the opportunities and problems addressed by these businesses as they seek to enter, expand and maintain a competitive position in Chinese markets.

The findings provide a reality check on what is occurring on the ground, delving beyond perception and expectation of China’s growth representing either a windfall opportunity or a competitive threat to Australian business.

From the direct experiences of Australian businesses, this study aims to identify the critical issues that can prove decisive in whether businesses are likely to be successful or not in their engagement with China. These are the issues that other Australian enterprises need to attend to when they are considering how to build their own business in Chinese markets and to achieve their particular aspirations.

“Australia use to be concerned about the ‘The Tyranny of Distance’ now with the rise of Asia and China in particular we can more rightly talk about ‘The Power of Proximity’.

“This report shows that Australia’s engagement with China is more than ‘rocks and crops’ and with more Australian companies involved than just BHP Billiton and Woodside. According to Austrade research there are nearly 4500 Australian SMEs exporting to China (more than to continental Europe) and 3000 Australian companies with operations physically in China. Australian construction firms are building Chinese highways, Australian architects are designing the airports and sports stadiums of the ‘second and their tier’ cities in the interior, Australian agribusiness companies are training Chinese farmers and Australian tourist operators are helping develop China’s domestic tourist market.

“In short, there is ‘panda-monium’ amongst Australian exporters for the Chinese market and Australia’s economic engagement with China will widen and deepen in decades to come.

Tim Harcourt
Chief Economist
Australian Trade Commission

Further information can be found at http://www.abfoundation.com.au/research_knowledge/research/195

Sharpen your focus

Life is busy.  We run from meeting to meeting adding additional items of things to do on our ever increasing list of items to be done.  In between meetings we check our email, facebook, twitter or LinkedIn accounts.  On the phone we multi-task by responding to the many instant “urgent” messages that are flashing via MSN or Skype. We race home to begin the juggle with family – cooking dinner, supervising homework, meanwhile respondiTarget! by hb19ng to emails, phone texts, writing reports and making new notes of the additional things we need to do the next day.

Target! by hb19We chase the sweet feeling of satisfaction as we tick each item off our list as “done” or as we extend our network, proving tangibly to ourselves that we are making progress. 

Yet at the end of the week we find the business development proposal, recommended organization structural change, the new marketing plan or policy [you can insert any key project you should be completing], has not really progressed in the way we wanted or in the way our business really needs. 

Our sense of satisfaction wanes as we see many items achieved but not together representing a milestone measure of true value, progress and success.  We know we need to do better…if only we had the time to plan?  Or more people to help?

Does this sound like you?  Or at least like you some of the time?  I know I have fallen into the trap of “busyness” before, spreading myself too thin, and have needed to consciously take steps to pull myself out, take ownership of my time again and reset my focus.

It certainly is a common problem and one that many of us face or fall into the trap of doing from time to time. This type of high pressured chaos may be felt like an unreasonable workload thrown upon us, but more than likely this will be a problem of focus, a problem of prioritization and a problem of learning to say “no” without feeling guilty.   

The person who owns and is responsible for managing your time and achieving the best outcomes with your time and your team is you.  And only you can change the way you approach your day and week to sharpen your focus and thus maximize your effectiveness. 

Here are some simple steps to sharpen your focus and start making greater progress:

  1. Revisit your business vision, strategy and goals. The more concise your business proposition is and who it is likely to help, the more likely your actions and those of others will help it stay on course.  Once this proposition and your business goals are clear and easy to articulate, it becomes easier to sharpen your focus on the most important elements and targets to ensure you get there.  If it is not clear to you or those who are leading, then it certainly will not be clear to those that are following.
  2. What do you need to do to ensure your business achieves what it is looking to do?  Be clear about your key responsibilities and the key things you should be doing to ensure you and your business achieve this. At any one time you should be focusing on no more than three major projects.  Build in time to reflect on your progress and that of your team’s against your business goals and revisit anything you know is not really working. 
  3. What is the overall plan project outline and what needs to be done by when? Make a conscious list of priorities and develop a weekly plan to give you the right amount of time to spend on each item. The more tangible your goals and timeframes are, the easier it is to know how to approach your priorities, resources, workload and keep everything on track.
  4. Identify how much can be delegated. What can be handed over and to whom?  Plan how many items can be handed over.  Spend the time with your team to help them also prioritize and see where they can make a major impact on the business.  The more focus they have, the greater the results you will see being delivered.  You also are creating an achievement culture where success motivates everyone and you will find even more can be achieved.
  5. Weigh up those list items you can say no to. If you see too many competing priorities within projects, pick the top three things you should be focusing and begin the process of weighing up each item further down the list with the question “what would happen if I did not do this?”.  If the answer is not fatal, then find the discipline to say “No” and make sure you reset expectations in your organization.  Saying yes to everything on your list is an easy thing to do but much harder to deliver. Practicing the art of saying no, remembering to help your manager and team identify what they too can say no to helps sharpen focus within your organization.  Focusing on the key things you should be doing will have a major impact on your business and will give everyone a chance to do those things well.
  6. Plan each day and approach it with discipline.  Set aside specific times to review and plan your day (first thing in the morning before heading to the office is a good time).  Set aside specific times to review and respond to emails, phone calls and messages as well as time to write your plan or proposal – making sure you are writing any plans or proposals at the freshest point in the day.  Identify who you need to speak to and allocate an appropriate time.  Don’t overschedule your diary.  It is easy to book every 15 minutes and there may be many times you need to, however it takes enormous discipline to keep to schedule. 

Sharpening your focus brings you much closer to achieving your business targets. 

As your targets change over time, you may need to also revisit the resources that are available to you.  As a manager, you need to ensure you are equipped to do your job and that of your team’s well.  To do this you will also need to set aside time to work on recruitment and your people development.  Remember that your people are your greatest asset.  By helping coach them to sharpen their focus, it will bring an enormous return on the power of what you as a team can achieve.

The King and I…(and a story of learning courage)

This is not the start of some fictional story or make believe anecdote.  Nor is it about my special memories of my mother, sisters and I all singing along to the Friday night movie special of The King and I, imagining what those days were like of impossible dresses and outrageous social expectations of women.  This story is about courage and how The King and I played a role in teaching me about courage.

Picture credit to Daily Mail UK - Deborah Kerr (in the King and I)There were many messages of courage throughout the movie – the courage to follow your dreams, the courage to stand up to a bully or to fight for better outcomes despite the conventions of the day. 

However my biggest lesson from The King and I came from having the courage to overcome your fears.  Although this may sound corny, it is a real story and I will tell you how I learned to develop courage.

About 3 years into the workforce, I put my hand up to take on a big project.  It involved doing some strategy work for a bunch of super smart, confident, talented, experienced – and as it turned out – extremely demanding people.  

The brief turned out to be much more difficult and challenging than I had first expected.  Certainly it was beyond my experience and knowledge of that time.  I felt out of my depth and felt all the physical signs that come with fearing the enormous task and expectations in front of me – heart racing, legs shaking, stomach knotting and mind racing.  At that moment of fear and crisis, in amongst thinking of all the reasons to not be able to say yes or to limit somehow what was possible to something more reasonable, somewhere out of the depths of memory, a song started playing in the back of my mind. 

It went like this…

Whenever I feel afraid, I hold my head erect
And whistle a happy tune, So no one will suspect
I’m afraid.

While shivering in my shoes, I strike a careless pose
And whistle a happy tune,  And no one ever knows
I’m afraid.

The result of this deception, Is very strange to tell
For when I fool the people I fear,
I fool myself as well!

And sure enough by immediately changing my focus from fear to “I will find a way”, and when I showed confidence that what was being demanded was possible, I actually began to believe those project goals could be reached that it was just a matter of finding the way.  It allowed an immediate settling in my mind and an unwinding of my stomach so I could be free to focus on finding the solution and the “how”.  In the example I mentioned, I confidently stated what they briefed could be achieved and shared a rough outline of the strategy and a plan of action.  I included what the dependencies would be and set a new time to meet to present the more detailed strategy which bought me more time to work through the details. 

The result was extremely positive. The goals were reached and a great sense of satisfaction and respect was gained.

But the biggest positive for me was the lesson of courage that it taught me.  I was able to put the art of make believing I was brave, and focusing on the positives in every situation, and finding that I was actually brave and positive enough to face anything.  By finding a strategy to overcome my fears, it allowed me to find the courage to overcome barriers, find solutions and be confident to continuously look for and do new things. 

I have adopted this approach many, many times – whether it be walking into a new networking situation, addressing a large group of people, taking on what may seem to be the impossible brief or role.  Each time you find you can do something, it builds your confidence to explore and overcome any future challenging situation.  This strategy can be adopted as much in our personal lives as it can in our professional lives.

We can all achieve so much more if we allow ourselves to go as close to the edge of impossible as we can before we allow ourselves to feel limitations or constraints.  If we limit our scope to something that feels safer, more comfortable, more easy – we lose the possibility of breaking new ground and achieving something truly new, remarkable and special.

The more we believe we can do something, the more others will believe you can and that they can do it too.  As a leader, you will find that if you demonstrate believe, then you will have your people help you do whatever it is you need to do.

And so as the song continues…

Make believe you’re brave,
And the trick will take you far.

You may be as brave
As you make believe you are.

 

(Lyrics by Rodgers and Hammerstein, 1951.  The Movie “The King and I” starring Yul Brynner and Deborah Kerr by 20th Century Fox, 1956.)

Defining Leadership Webinar Presentation

You can view the presentation delivered by Emma on “Defining Leadership – Leading your way to greater success” as delivered to the Australian Businesswomen’s Network.

Here is the link to the ABN webinar presentation dated 29 July 2009: https://www2.gotomeeting.com/register/579292194

Please note: You will need to provide an email address to unlock the presentation file, however this will only take a few seconds.

This presentation covers:

  • The basics of good leadership
  • The differences between being a good manager and being a great leader
  • How to unlock the potential of your people under a common vision
  • How to deliver something greater (with your team) than what you could ever have achieved by yourself
  • How, by investing in yourself as a leader, you can lead your way to greater success.
  • Those that want to move from being managers to being leaders

To find out more about the Australian Businesswomen’s Network, visit www.abn.org.au

Leading your business to success

Written by Emma Lo Russo and as published in the July 2009 “Australian Businesswomen’s Network” newsletter:

Leading your business to success

Leadership.  Picture by Denis ColletteYou have the title, a team that reports to you and a defined business purpose and responsibility. The business environment and competition is tough and you are looking at new ways to ensure continued growth and success. You spend night and day wondering what else you can do, what extra advantage you can create…

It is likely you already hold that advantage. And the answer is your own employees. You can easily move from managing them to do their job (even if you do this aspect very well), to leading them to achieve something far greater – for themselves and for your business.

Understanding the difference between management and leadership

Management is about getting the best out of resources, mostly through defining responsibilities and processes, to further the goals of the company. ‘Leadership’ on the other hand is painting a common view of the future and inspiring and galvanising your team towards achieving it.

There are some key leadership characteristics and qualities to embody if you hope to achieve a powerful business advantage through your people. A key aspect is understanding that your people are entirely your business. They provide the moment of truth every time they interact with your customers, partners, suppliers, each other etc. It is important that they share and believe in the aspirations for your company. That they can see how to align their communications and activities they do every day to the greater picture you have of success, and how that can in turn help them enjoy and benefit from that success.

Acknowledging, encouraging, empowering your people to act in harmony with your vision and values is far more powerful than prescribing what you want and outlining precisely how they should be doing it.

Empowering your people

Regularly sharing your vision and plans for the future and encouraging your team to help visualise success will help stimulate growth. Looking to your people to help identify the best growth opportunities and providing regular forums for your employees to present their ideas can help grow your business. Acknowledge all good ideas, empower your people to own those ideas and reward them when they help you get to where you want to go faster. The more you can celebrate success with your employees, the greater the performance culture you are creating.

Tips to help you lead your organisation to success:

  • Paint a common view of the future and translate your vision and strategy into workable goals for your employees
  • Share your vision regularly, applying short and long-term frame of references for all projects and activities
  • Live and promote your desired culture and values
  • Model integrity in decisions, communication and treatment of people – always lead by example
  • Recognise others’ strengths and limitations – focus on building teams around individual employees'(and your own) strengths
  • Coach, mentor and develop your team – help your team members develop self-awareness and strive for personal development, helping them align their career aspirations with your business goals
  • Inspire, encourage and acknowledge action and commitment from your employees

When thinking about leadership, it is good to reflect on the line “follow me, I am right behind you”.

If you lead through inspiration, suggestion and example then your team will follow, encourage others and deliver you greater success.

To read the article in context and others on leadership go to:

http://www.abn.org.au/womeninbusiness/newsletterissue79/Leadership-Strategies-for-Women/index_landing.html

To follow Emma on Twitter: www.twitter.com/EmmaLoRusso

Taking your product to market – How to turn your product into a business

Emma presented the topic “Taking your product to market – How to turn your product into a business” at BootUpCamp, an intensive workshop where participants go from an idea to a fully operational web business in two weeks.

To watch Emma’s presentation go to:

Part 1: http://www.viddler.com/explore/BootUpCamp/videos/10/

Part 2: http://www.viddler.com/explore/BootUpCamp/videos/11/

Part 3: http://www.viddler.com/explore/BootUpCamp/videos/12/

Part 4: http://www.viddler.com/explore/BootUpCamp/videos/13/

Attending to the elephants

How often have you seen or been in situations where everyone around you is busy discussing, dealing and deciding on the smaller, easiest issues to address, and the item that is most likely to be a showstopper is being overlooked or held-over to address at another time. 

elephant in the room by j_gargThe expression “ignoring the elephant in the room” is based on this very situation.  Just as an elephant in a room would be impossible to overlook, we use it to describe those situations where we pretend the elephant is not there, concerning ourselves with smaller, relatively insignificant matters, shuffling around the bigger issue of what to do with the elephant in the room.

The “elephant” is usually a bigger issue we choose to avoid because we know it will be time-consuming, painful and uncomfortable to deal with.  So we take comfort in keeping busy with all the other things that can be done instead.

More often than not, it is the smallest things being left unresolved that prevents us from bringing to conclusion the projects we are working on. 

Just as we can rationalize ignoring the big elephant, it is even easier to rationalize ignoring the smallest of issues, wishing them away and dismissing them as insignificant or as something “easy to deal with later”.   

In reality we find that either issue – big or small – no matter how far forward we move the project or initiative we are working on, it can never be fully resolved and finished until the outstanding matter is resolved. 

Recently I was in discussions with a business.  They had engaged me to discuss their overall business proposition, position and product portfolio ahead of a launch.   There were many outstanding matters to be dealt with and decisions to be made and they were rushing through their list to get feedback on all of them.  However there was a starting showstopper, and no matter how much they wanted to cover all the later issues on the list, if they did not resolve the basic starting proposition, they were not going to be able to resolve anything else, nor achieve a successful outcome.

Through further discussions and exploration, it became evident that there was an issue of avoidance in dealing with perhaps the biggest fundamental showstopper (the elephant in the room).  There was clear conflict in the direction by two key principals of the business.  Each saw it differently, and the rest of the team was busy trying to avoid bringing these differences of opinion into focus let alone to a conclusion and final agreement.  Lots of busy work was being done on other facets, giving a false sense of progress, however it was evident there was no way this could work without getting a common agreement from the two conflicting principals.  And this agreement was fundamental to the success of the next stage of their business.  Once the elephant was attended to, the next stages of business could then move forward.

Discomfort of conflict is often the underlying reason of why issues will be left unresolved although there are many cases where it is avoidance of having to work through the difficult aspects of the project.  It is too easy to spend time on the sexier, easier, showier parts of a project or to spend time on the areas that we have greater confidence, expertise or experience in.  Meanwhile the clock races on towards the deadline.

No matter what the shape or size of it is – a show stopper is a show stopper.  You need to identify when you have a show stopper, and you need to deal with it immediately.  Ideally you would be proactively looking for the elephants or the show stoppers of any size.   

The beauty in attending to the elephants early is the quality of solution that can follow. The earlier you have to solve the issue, the more creative the solution.  And the solution may be very different from what you were first thinking or fitting the rest of the non-critical elements around. 

As I have seen firsthand and Edward de Bono is noted as saying:

“It is well known that “problem avoidance” is an important part of problem solving. Instead of solving the problem you go upstream and alter the system so that the problem does not occur in the first place.”

To get this benefit you need to first attend to the elephants.