Diversity in teams means everything (but what does diversity mean?)

Earlier this year at the World Economic Forum at Davos-Klosters, Canadian Prime Minister Justin Trudeau now-famously said: ‘Diversity is the engine of invention. It generates creativity that enriches the world.’

He was talking at a social, national, political and national security level, in the context of opportunities for those living and seeking to move to Canada,.

And as we celebrate International Women’s Day today it set me wondering about diversity in the workforce, often debated and much misunderstood: what it means, how it delivers, what responsibilities we have to a global workforce, how we balance new entrepreneurs with deep experience.

I attribute the success we’ve had at DIGIVIZER to date to how we’ve gone about building our team and culture.

The outcome is a remarkably diverse group of employees, but the goal was to never set out to be “diverse”.

So why is this the natural outcome?

Further to Trudeau’s remarks, I too have realized that meaningful diversity comes from opportunity, and from hiring the best-possible skills that we can, from wherever we can.

By focusing beyond technical skills, to things like offline experience, attitude, and personal and behavioural attributes like entrepreneurial spirit, preparedness to embrace uncertainty, and being prepared to commit to a cause, we have a team of men andwomen, young and old, from ethnic backgrounds as diverse as Chinese, Korean, British, Fijian, Tongan, Sri Lankan, Indian, New Zealander, American, French and Australian.

Vision, and that elusive great idea, might provide the spark, but the fire that follows will only be kept alight by great people doing clever things who are prepared to collaborate, learn, teach, apply.

We’ve created our own success by hiring great people at DIGIVIZER, and true diversity has been the result.

We’ve not had to adopt forced quotas or a window-dressed facade masquerading as diversity.

Everyone is bound together by the commitment, investment and sacrifices they all make in choosing to stay with us, and we’re extraordinarily proud of them.

It’s a very special moment when a group of people with a number of options at their fingertips choose to go with you.

What’s been tremendously exciting in our first five years is seeing this diverse team sharing our vision with our customers and the market, helping them make brave decisions to change the status quo about how they market and sell to, and more importantly engage with, their customers and prospects.

Helping our clients break free from constrained thinking and convention about what’s best for their customers.

Creating market-defining technology that rewrites how marketing and selling are done.

Defining – and delivering – new-style influencer programs, and active audience paid targeting, underpinned and supported by real-time data, that deliver measureable increases in sales, brand reach, market awareness, and more (with the data to prove it).

Any start-up and early growth company measures progress by the milestones it passes. They lend substance to what you seek to achieve.

More importantly, our team holds me accountable for real progress, not just some illusion of progress. Behind that accountability sits meaningful, wonderful diversity.

It keeps me firmly in a learning mindset, which serves our company well.

This article is also publish on LinkedIn.

How to win in today’s social world

Businesses that master real-time, mobile-driven mass-personalization will win in today’s social world.

The foundation principle of this is being where your customer is.

Consumers by nature will naturally look for the easiest way to get what they want.  For businesses to provide relevance and value, you need to make it easy for them to reach you and be there when they need you. This means making it easy for them to search, engage, assess, buy and measure in a highly personalized way.

It also requires businesses of all sizes to know more about their customers. To know what is of interest to them, what they are engaging with today, and then to personalize and serve up relevant content and offers based on each customer’s declared interests, life stages and activities.

This is much more than simplistic monitoring of social media posts, this is live insights actioning.

Those that adopt this approach to selling and marketing see significantly greater results.  And since consumers always vote either with their feet (and wallets), those who do this well will win.

This has been talked about over the past few years, but few companies do this, and those that are early adopters here tend to be large enterprises.

Small and medium businesses deserve to benefit as well, and they can more and more as real-time technology that analyses the social web and serves personalized content through social channels in real-time becomes available.

However it needs to start with the desire first to create great customer experiences and using the large amount of data on social to do what we have always wanted to do as marketers. That is to get the right message to the right person at the right time using the right channel. The wide adoption and real time sharing and engaging nature of social allows for this.

Those who harness the power of this data source for personalization and creating great experiences will win.

This article is also published on LinkedIn.